1. Unjustified Return of Products (right of unjustified withdrawal)

 

The customer reserves the right to return the products purchased, in accordance with the Consumer Protection Act, without justification, within fourteen (14) calendar days from the date of receipt of the products.

 

Exceptions to the right of withdrawal:

 

No withdrawals and returns are not allowed

 

1) For special orders (product manufactured according to the customer's specifications or clearly personalized, following a written agreement - order).

 

2) Where the products have been modified at the customer's request

 

3) For damages caused when opening the product, for which the customer is solely responsible.

 

Returns will be strictly accepted only if the following conditions are met:

 

1) The product is in its original excellent condition. The check will be carried out by the manager of our online store.

 

2) The product packaging has not been damaged or soiled, but is in excellent condition.

 

3) The product is returned in safe packaging, so that it is not damaged during transport. We are not responsible for any loss or damage during the transportation of the product.

 

4) The product is returned along with all documents that accompanied the product (original purchase receipt/invoice, written guarantee, order form, order confirmation email and credit card slip (in case you paid by credit card).

 

5) In the event that the product is accompanied by a gift, the gift must be returned together with the product, also in excellent condition of it and the forms that may accompany it.

 

6) The customer does not exercise his right of withdrawal within the above period of 14 calendar days from the date of receipt of the products.

 

The customer, in order to exercise the right of withdrawal, must contact us, notifying us of his decision to withdraw, with an unconditional written statement that will be sent by post to our address or by e-mail (info@coffee- pulse.gr) before the above deadline of 14 days expires.

 

After notification of the customer's declaration of withdrawal, a confirmation of its receipt will be sent to his e-mail.

 

The customer must return the products in safe packaging, so that they are protected during shipping, without undue delay and in any case within 14 calendar days from the day on which he announced, in accordance with the above, in our online store, his decision to withdraw.

 

The return is the customer's responsibility as we are not responsible for any loss or damage during transport.

 

The cost of return will be borne by the customer, nicedaycollection.gr will not receive the products if this cost has not already been covered by the customer.

 

In the event that the above is not observed and the product does not meet the aforementioned conditions, the return of the product will not be accepted and the product will be sent back to the customer-sender at his own expense.

 

As long as the product is received, the declaration of withdrawal is within the deadline, all the above conditions are met and the above procedure for exercising the customer's right of withdrawal is followed, the return of the products will be accepted.

 

The refund corresponding to the price of the products ordered by the customer (the initial shipping costs are not refundable), will be completed without undue delay and in any case within fourteen (14) calendar days from the day of receipt of the returned products.

 

The refund will be made via deposit to the customer's bank account. For security reasons, the beneficiary of the account number must be the same person listed on the purchase receipt for the returned product.

 

In the event that the customer does not wish to return the money but exchange the product with another or other products, up to the amount of the price paid or with the payment of an additional price, under the express condition that the product to be exchanged remains intact and unused. In the event that the changed product is of lesser value than that of your original order,  nicedaycollection.gr will not refund the monetary difference, therefore you must choose an additional product so that your new order is of equal or greater value than the original . For the above, you should fill in the product(s) in detail on the product withdrawal/return form (Appendix 1, after the end of the Terms of Use).

 

Shipping costs for new products are borne by the customer and products will be shipped after receipt and inspection of the original product(s) as detailed above (fulfilment of conditions).

 

Change for the second time, i.e. change of the already changed products is not allowed.

 

All products are covered by a two-year warranty.

 

2. Justified Return of Products

 

In the rare event that the customer receives a demonstrably defective product due to the fault of coffee-pulse.gr or a product that lacks an agreed feature or is damaged during transport or the wrong product, he must inform us immediately by describing the problem and notifying us if he wishes to have it replaced or the return of his money.

 

Specifically, in these cases the customer can:

 

1. Either to refuse to receive the product from the beginning and to request the delivery of the product he ordered, if it is a shipment of the wrong product or its correction/replacement if it is a defective product or a product that lacks an agreed property.

 

2. Either to receive the product and return it by requesting the delivery of the product he ordered, if it is a shipment of the wrong product or its correction/replacement if it is a defective product or a product that lacks an agreed feature, or a refund of the price paid.